Privacy Policy

We are Binary Hands, LLC a company in Seattle, WA, USA. We provide the services at www.sendapostcardonline.com (“Website”) which allows users to send postcards around the world.

Anyone can navigate through parts of our Website without having to register, however, it is necessary to register to be able to make use of certain features.

By registering and using our services, you share some of your personal information with us. We are committed to protecting your privacy, and have therefore developed this Privacy Policy to explain:

  • Which information is collected
  • How we use the collected information
  • How we share the collected information
  • How we store and secure information
  • How you can access and control your information
  • Other important privacy information

We advise everyone to read it carefully, in order to become familiar with our privacy practices.

Which information is collected

To bring you our services, we collect or receive your personal information in a few different ways:

Registration, account setup

To create an account in Send a Postcard Online, we may require some information from you: a username, password, and email address.

Profile

You can choose to personalize your profile with optional information, such as birthday, gender, an avatar or a short text about yourself. Together with account activity, this information is part of your public profile.

Use of the service

We gather information provided by you and arising from your interactions with the Website, namely, the postcards you exchange and the content you post such as comments, images, and favorite postcards.

Automated information

When accessing our Website, our servers automatically receive and store information from your browser, such as your browser details, your IP address, requested page and referral page. This information is stored in log files for up to 30 days. We use this information only for the purpose of defending our servers against abuse, troubleshooting technical problems and understanding how our platform is used.

Analytics information

To improve the Website’s functionality and understand its usage, we rely on statistical information gathering services, which collect anonymized information about the Website’s visits (for example, pages viewed, length of visits, browser and operating system).

Cookies

We use cookies to provide, improve, protect and promote our Services. Cookies are small data files sent to your browser when you visit a site. We use cookies to do things like remembering your username preferences and settings for your next visit, keeping your account secure, understanding how you are interacting with our Service, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Service.

Customer support

When you contact us with questions or ask for help, we save your message and contact details, in order to be able to help you.

Payment information

All payment information is stored with Stripe. You can review the Privacy Policy of Stripe [here](https://stripe.com/privacy). Making any payments through Stripe means you agree and adhere to their terms of use and privacy policy.

How we use the collected information

When you access or use our services, we collect, use, share, and process information about you as described in this Privacy Policy and only when we have a legal basis to do so. The legal basis depend on the services you use and how you use them. These legal basis are:

  • We need the information to provide you the services and perform the contractual obligations in our Terms Of Service;
  • There is a legitimate interest, such as providing, improving and personalizing the services, and/or protect the safety and security of the Website;
  • You’ve given us your consent to do so for a specific purpose;
  • You have made the information public, or;
  • We need to comply with a legal obligation.
  • In more detail, we use the information we collect to:
    • Provide the services and personalize experience

      We use the information we receive to provide our services to you, and to maintain and operate the Website. For example, it wouldn’t be possible to allow members to exchange postcards if we didn’t have their postal address. Other types of provided information allow us to authenticate you into your account, create your profile, show you maps and statistics about your activities and personalize certain aspects of the Website such as the types of advertisement you see or your preferred units of measurement.

    • Improve our service

      Some of the information you provide is used to analyze, develop and improve the Website. For example, we use third party analytics providers, like Google Analytics, to gain insights into how our Website is used and to help us improve it.

    • To communicate with you about the Website

      Your contact information is used to send you communications via email, such as when you request to send a postcard, when one of your sent postcards is registered, or when one of your postcards is marked as a favorite. We also use it to send you reminders, notices or updates about your account or the Website. While most of these communications can be disabled in your account settings, some cannot as they are part of the service we provide.

    • Customer support

      We use your information to help you when you contact us about your account or about our Website. We may also contact you about your account use, to resolve disputes or to enforce our Community Guidelines and Terms of Service.

    • Keeping our service safe and secure

      Send a Postcard Online may use your information to ensure the safety and security of our Website and of our members, for example, by monitoring misuse or suspicious activity, identifying violations of our Terms of Service, protect the community against spam, harassment, and other security risks.

How we share the collected information

All postcards and their contents are shared with our direct-mailer providers for the purposes of mailing them out. As of Feb 2020 our only provider is Lob and you can [access their privacy policy](https://lob.com/legal/privacy) on their website. We may onboard additional providers in order to improve the quality, delivery, or cost of the postcards and that will be noted here.

Between users

In some cases we allow you to access the address of other people: When using the "Add Address Later" feature, we'll provide a link that allows other people to fill out the postcard. When this information is filled it is associated with the account of the postcard sender. This makes it easy

With others

We rely on some third party companies and individuals to provide certain services on our behalf, either because they are necessary to bring you our service or because they help us improve it. These third parties may have access to some personal information, but Send a Postcard Online ensures that entities that have access to personal information are credible and offer high guarantees of protection, never transmitting more information than that which is necessary to provide the contracted service.

Some of the service providers we use include:

Analytics

To understand how our Website is used and to improve it, we use a third party statistical information gathering service called Google Analytics provided by Google. This service collects anonymized information about the Website usage (for example, time of visits, pages viewed and type of operating system used) through the use of cookies. The data collected by Google Analytics about your use of our Website is kept for a period of 26 months. You can find Google’s Privacy Policy on its website.

Advertising

To be able to support the service we provide to you, we display advertisement banners on our Website using third party advertising networks and platforms such as Google DFP and Google AdSense — you can learn how Google manages data in its ads products on this page. Where required, if the type of ads we show you collect, share and/or use your information for ad personalization, we will request your consent prior to showing them to you, and you can withdraw your consent at any time.

Legal obligations

Send a Postcard Online may also share information with third parties regarding investigations, judicial enquiries and legal or administrative procedures, when required to do so by law.

How we store and secure information

Security

We take the security of personal information very seriously, and do our best to safeguard it. Keeping in mind the industry best practices and the technical knowledge available, we use technical and organizational measures to protect your personal information, both during transmission and after it is received, against destruction, accidental or unlawful loss, accidental alteration, disclosure or unauthorized access, within a level of security appropriate to the nature of the information being protected. However, Send a Postcard Online cannot guarantee the total security of the information of its users' accounts against all possible situations of unauthorized access, hardware or software failures and other factors that may compromise the security of the information.

Accounts

Your account access is protected by a password chosen by you. You should make careful use of the Website in order to prevent unauthorized access of your account and your personal information, namely, by carefully choosing and protecting your password and limiting access to the devices through which you access the Website.

Hosting

To provide you access to our Website, we use the hosting provider Digital Ocean and Google Cloud. They follow the industry best practices, adheres to globally known compliance programs in both security and data privacy, and implements several recognized certifications assessed by independent auditors.

Additionally, we use several technical measures to secure the information stored and ensure strict controlled access to it. Some of the safeguards we use are firewalls, intrusion detection systems, data encryption and access controls.

Backups

In order to ensure continued availability of the Website in case of any technical or physical incidents, we make regular backups of the information so we can restore your access to it in a timely manner. These backups are encrypted and kept for a limited period of time.

Storage period

When your account is terminated (either by you or by us), if you don't have any postcards traveling from your account, all your personal information is immediately deleted.

We may also keep some information to comply with legal obligations (for example, applicable tax/revenue laws), to resolve disputes or to enforce our Terms of Service.

How you can access and control your information

Most of the information Send a Postcard Online collects about you is easily accessible to you simply by logging in to the Website.

Through your account settings, you can update your information, withdraw any consent that you had previously given (for instance, about which emails you’d like to receive from us or which types of ads you’re shown) or terminate your account to erase your personal information. Please ensure you’ve read the details about how long we store your information on the “storage period” section above.

If you require additional access to other information about your account, or would like to exercise your right to data portability, you’ll need to contact us so that we can first verify your identity.

Under certain circumstances, you may have the right to restrict the processing of your information. Please contact us, so that we can analyze your request.

Lastly, if you’ve lost access to your account or are having trouble exercising any of your rights, please contact us.

Other important privacy information

Links to other websites or services

The Website may contain links to third party websites, including in advertisement banners. These third party websites and the way they process collected information are the sole responsibility of their owners, and therefore, Send a Postcard Online is not responsible for their privacy policies and/or practices.

Updates to our Privacy Policy

We may update this Privacy Policy from time to time, and we will post the changes on this page. If the changes are significant, we will adequately announce those changes.

Contact

If you have any questions or concerns about how your information is handled, or if you believe we are not following this Privacy Policy, please contact us through our contact form.